Frequently Asked Questions

Please note that I require 48 hours’ notice to cancel or reschedule a session. If notice isn’t provided within that time frame (via phone or email), the session will be charged as a missed appointment.

That is completely fine! I’m happy to accommodate even on the same day, but please inform me as early as you can to ensure there is no delay in the session.

I do my best to accommodate scheduling changes whenever possible. If you’re unable to attend your session, I may be able to:

• Reschedule for a new time on the same day (if available)
• Offer the option for one partner to attend individually
• Switch the session to a virtual format

If none of these options work, I will do my best to reduce the cancellation fee by 50%, depending on the circumstances.

Please note that the cancellation policy is in place due to limited session availability and to allow time for others to book. It also helps ensure consistency and accountability in the therapeutic process for both client and therapist.

Yes! The practice was previously called Jalini Psychotherapy, but I renamed it to Green Jey Psychotherapy to better reflect the growth and vision of the practice.

The name is inspired by the Green Jay, a vibrant and intelligent bird that symbolizes clarity, renewal, and connection. As someone who loves birds, I wanted a personal and meaningful touch, and the spelling “Jey” is a nod to my last name.

• Individual Therapy: $175 per 50-minute session
• Couples Therapy: $195 per 50-minute session
• Discernment Therapy: $195 per 50-minute session

You can submit your receipt to your insurance provider for reimbursement. Please check with your provider to confirm that your plan covers services with a Registered Psychotherapist. In many cases, if your plan includes Psychological Services, you may already be covered.

If you have any questions about your coverage or need guidance on submitting claims, I’m happy to help.

I offer in-person sessions at my private home office, located at 101 Hupfield Trail, Scarborough. The entrance is on the left side of the building, and the door is clearly labeled “Green Jey Psychotherapy.”

Please note that access to the office is by appointment only, and the door will remain locked outside of scheduled session times. Parking is available on the left side of the driveway.

At this time, there are no bathroom facilities available on the premises.

You can conveniently book your initial consultation, individual session, or couples session through the Jane Online Booking System.

If you see any greyed-out times marked “Contact to Book,” those slots may still be available, please feel free to email me directly to inquire.

Currently, Monday and Friday appointments are available for self-booking. Please ensure you select the correct session type when booking (in-person or virtual) to match your preference.